Returns & Exchanges

Due to the perishable nature of our products, we prioritize food safety and cannot accept returns on opened candy; however, we are committed to resolving any issues with damaged or incorrect orders immediately.

1

Contact Support

Email our sweet support team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.

2

Request Review

Our quality control team will review your claim to ensure it meets our safety guidelines for a replacement or refund.

3

Receive Authorization

If approved, you will receive a Return Merchandise Authorization (RMA) number and specific instructions for your unique case.

4

Refund Processing

Once your claim is finalized, we will issue a credit to your original payment method or ship out a fresh replacement at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing